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Customer Service |
While the program principles are valid for all organizations, we can specifically design programs for
- Hotels
- Banks
- Retail Organizations
- Service to Dealer and Distributor networks
- Automobile and two-wheeler and other dealerships
- BPOs
We custom design service training for personnel at three levels
- Managers
- Supervisors
- Frontline Staff
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Legendary Customer Service |
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A Program that helps managers devise systems to offer legendary service to your customers. They learn 10 fundamentals for defining, achieving and maintaining systems that lead to Legendary Services. A program that could transform service from an expense generator, into a major profit earner.
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Winning Customer Loyalty At The Frontline ©
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Customers that buy more, stay longer. Teach your frontline staff invaluable skills that will win you loyal customers and increase your profits. Teach them how to listen better, say “no” politely when warranted, solve customer problems, satisfy difficult customers and win agreement and customer goodwill. But above all, teach them how to get past the routine transaction and cross sell more to their customers. |
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Converting Complaints into Opportunities |
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Beg customers to complain. For if they do not complain to you, customers who have had a bad experience will never return and 198 others will hear of it, say statistics. Instead, train your service personnel to cause customers to surface complaints and transform a poor experience into a recovery story. |
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